FAQs

If you have any questions that you do not see below, please do not hesitate to contact us by emailing sales@sunillowdesigns.com.

Products

What makes your pillows unique?

Our pillows are unique in that the designs are completely printed edge-to-edge on both the front and back. Many of our pillows also include a different, coordinating design on the back, so it is like having two pillows in one.

What size pillows do you offer?

Currently, we only offer 18inch by 18inch pillows with inserts. We also offer the pillow covers only with no insert included.

What materials do you use?

Our pillow covers are 100% polyester. Our pillow inserts are 100% polyester.

How do I care for my pillows?

Our pillow covers are machine washable (please follow washing instructions on inside tag). Our pillow inserts are hand wash only.

How will the colors look on my actual printed product?

All colors appear differently on different monitors. Because of this, the colors you see on your own monitor might vary slightly from the exact colors that will appear on the final printed product. Therefore, we cannot accept returns on items that the ink color is slightly different than what you saw on your screen.

Payment

What payment methods do you accept?

We accept online payment through credit cards and PayPal. 

Shipping/Returns

How long until I receive my order?

Your order will be fulfilled and ship in 2-5 business days. Shipping time is generally 3-8 business days for domestic orders and 5-10 business days to Canada.

We are not responsible for carrier delays due to weather or during high volume times of the year. If you are ordering during these peak seasons, please take this into account and submit your order a few days earlier.

How will my order ship?

All of our orders ship via either USPS or FedEx, depending on availability.

What are your shipping costs?

We offer flat rate shipping on all of our products.

USA:

  • 1st Pillow w/ insert $10.00, Each Additional Pillow w/ insert +$5.00
  • 1st Pillow Cover (no insert) $6.00, Each Additional Pillow Cover (no insert) +$3.00

CANADA: 

  • 1st Pillow w/ insert $12.00, Each Additional Pillow w/ insert +$12.00
  • 1st Pillow Cover (no insert) $10.00, Each Additional Pillow Cover (no insert) +$4.00

    Do you ship to PO Boxes?

    Unfortunately, we cannot ship to US based PO boxes at this time.

      Can I return my item?

      We do accept returns of items within 14 days of you receiving your order for the following reasons only.

      • misprinted items
      • damaged or defective items
      • receipt of wrong items
      • packages lost in transit

      We do not accept returns for color variations due to different monitors, packages delivered to a wrong address not due to an error by the courier company, or buyer's remorse.

      If there are any issues with your order and you have questions about returns, please contact us by emailing sales@sunillowdesigns.com.

      Can I cancel my order?

      Due to the nature of processing and fulfilling our products, we are unable to cancel orders once they have been submitted.

      Designs

      What inspires your designs?

      Good question! We mostly design pillows themed around Faith, Travel, Seasonal, and Medicine. Find out why by reading our "About Us" section.

      How can I be notified of new designs?

      We would love to stay in touch with you! Sign up to receive our newsletter at the bottom of this page to be the first to receive notifications of new pillow designs. You also might receive some special deals and surprises!

      Do you do custom designs?

      At this time, we do not take requests for custom designs. This is something that might change in the future. Sign up for our newsletter so you can be updated if this ever changes. If there is a particular design or theme that you are looking for, feel free to let us know and it might be something we create in the future. Contact us by emailing sales@sunillowdesigns.com or on our social media pages, links at the bottom of this page.

      Sunillow Designs Gives Back

      What does my order help give back to?

      Sunillow Designs is dedicated to giving back and is especially passionate about orphans. Because of this, we have committed to donating 10% of all proceeds to Show Hope, an organization whose sole mission is orphan care.

      Why are you passionate about orphan care?

      You can read more about this in the "About Us" section.