Policies: Shipping and Returns

Payment

We accept online payment through credit cards and PayPal.

Shipping

Your order will be fulfilled and ship in 2-5 business days. Shipping time is generally 3-8 business days for domestic orders and 5-10 business days to Canada.

We are not responsible for carrier delays due to weather or during high volume times of the year. If you are ordering during these peak seasons, please take this into account and submit your order a few days earlier.

All of our orders ship via either USPS or FedEx, depending on availability.

We offer flat rate shipping on all of our products.

USA:

  • 1st Pillow w/ Insert $10.00, Each Additional Pillow w/ Insert +$5.00
  • 1st Pillow Cover (no insert) $6.00, Each Additional Pillow Cover (no insert) +$3.00

CANADA:

  • 1st Pillow w/ Insert $12.00, Each Additional Pillow w/ Insert +$12.00
  • 1st Pillow Cover (no insert) $10.00, Each Additional Pillow Cover (no insert) +$4.0

    Unfortunately, we cannot ship to US based PO boxes at this time.

      Returns/Cancellations

      All colors appear differently on different monitors. Because of this, the colors you see on your own monitor might vary slightly from the exact colors that will appear on the final printed product. Therefore we cannot accept returns on items that the ink color is slightly different than what you saw on your screen.

      We do accept returns of items within 14 days of you receiving your order for the following reasons only.

      • misprinted items
      • damaged or defective items
      • receipt of wrong items
      • packages lost in transit

      We do not accept returns for color variations due to different monitors, packages delivered to wrong address not due to an error by the courier company, or buyer's remorse.

      If there are any issue with your order and you have questions about returns, please contact us by emailing sales@sunillowdesigns.com.

      Due to the nature of processing and fulfilling our products, we are unable to cancel orders once they have been submitted.